![]() ![]() Currently, your account won’t immediately update to reflect the new membership if you’ve created it while you’re still in the game. It’s also important to note that whether you’re paying via iTunes or paying directly to Zwift, you’ll need to completely restart the game once that subscription is created if you were in the game at the time. If you signed up using the HBO Max app on your iPhone, iPad, or Apple TV, then your subscription is billed through Apple. If you’ve recently subscribed but your account isn’t showing as benefiting from a membership, Restore Purchases can help as well. View payment methods on file, change the order of your payment method or update your billing information. If your iTunes account is how you’re paying for a Zwift subscription, there are times when the two accounts are not linked and if you start a new Zwift subscription, you’ll keep getting billed on both the iTunes account and directly from Zwift. This Restore Purchases button also can be the solution to some mysterious double-billing our members might see from time to time. ![]() Then, subscribe through our website at The at Home Cycling & Running Virtual Training App and follow the process to enter payment information. If this does not work or you get another error, you’ll need to:Ĭancel your Zwift subscription through iTunes at If you want to cancel a subscription from Apple - Apple Support. You’ll be prompted to log into your Apple account with your Apple ID and Apple iTunes password. For information on how to update your billing information for subscriptions initiated through Apple, check out their Change. Tap the ‘Restore Purchase’ link (below the orange ‘Join Now’ button in the lower left corner) on the ‘World Choice/ Ride’ screen. Pair your equipment on the Zwift ‘Paired Devices’ screen. Open the Zwift game on your Apple device. If you run into a validation error, it generally means an incorrect Apple ID or iTunes password was entered, so please double check that you’re entering the correct credentials. Music Store Billing Note : The iTunes Music Store sends out invoices by email, but they don't come right after you buy a song. Note that these may be different than your Zwift username and password, and this lets our system know that you have a paid account that’s billed through Apple iTunes. When you tap this button you’ll be asked to input your Apple ID and Apple password. (This is immediately after the ‘Paired Devices’ screen in Zwift). If this applies, you’ll see ‘Restore Purchase’ in the lower left hand corner of the screen with ‘World Choice’ at the top and ‘Ride’ at the bottom on your iOS device. If you’ve recently joined Zwift through Apple iTunes, updated your iTunes payment method, or you’re signing into Zwift with a new Apple device, you may need to tap the ‘Restore Purchase’ button. ![]()
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